Coronavirus - COVID-19 Update

Hello to you all...
First up, we hope everyone is keeping safe and healthy. We also hope everyone is practicing social distancing too.

During this unprecedented period, NuGen will continue to provide all of our customers with the essential services that we deliver for as long as we are able to do so.
 
As part of our commitment to protect our staff, our booking team are now working from home. Please bear with us when trying to contact the team as there may be small delays in getting through. Additionally, please do try and be flexible with collection slots if possible, as so that we can schedule our teams as safely and efficiently as possible. .
 
The advice provided the Scottish Government allows us to enter home and businesses to collect waste. However, like many businesses NuGen has brought in more stringent measures to protect staff and customers. 
 
We will not be able to enter the home if someone is shielding indoors or is in a high-risk group. If you identify to us in advance that a person is vulnerable (but not high risk) and may require additional assistance, we will do our best to accommodate this safely. In person contact should be kept to an absolute minimum and only when strictly required and if required from a distance of at least 2m.
 
Overview of measures we have put in place:
 
• If possible waste should be contained in a single room away from other people

• We are not able to collect if you are exhibiting symptoms or have been exposed to the virus or are isolating due to potential exposure

• Our staff are taking precautions and only attending work if they are fit to do so

• We will not hand over tablets, mobile phones or documentation and will sign these on your behalf

• Our office functions operate as normal but our staff are working 100% remotely.

• Waste from homes with possible cases of COVID-19 and waste from cleaning of areas where possible cases have been identified should be double bagged, using a strong rubbish bag. These bags should be tied and stored for at least 72 hours or they will need to be moved as Category B infectious waste in orange bags (which we cannot help with). 
 
We would ask all customers to cooperate fully during these difficult times to ensure we can continue to operate safely.
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